How to Unfreeze Bank Account in Cyber Crime – NCRP Cases

To, The Branch Manager, [Name of Bank], [Branch Name & Address] Date: _______________ Subject: Urgent Request to File Grievance on NCRP-CFCFRMS for Restoration of Seized / Frozen Bank Account / Digital Banking Services Respected Sir/Madam, I, [Full Name], am the account holder of [Savings/Current] Account No. [Account Number], IFSC: [IFSC Code] at your branch. I am writing to bring to your urgent attention that my bank account has been [seized / had digital banking services suspended] pursuant to a direction issued in connection with a complaint filed on the National Cybercrime Reporting Portal (NCRP / cybercrime.gov.in) under the CFCFRMS system. Account Details: - Account Holder Name: [Full Name] - Account Number: [Account Number] - Account Type: [Savings / Current] - Branch: [Branch Name, City] - IFSC Code: [IFSC Code] - Nature of Restriction: [Complete Account Seizure / Suspension of Digital Banking / UPI Blocked / Internet Banking Suspended] - Date of Restriction (if known): [Date] - Any Reference / Direction Number (if known): [Details if available] - NCRP Complaint Number (if any received intimation): [Number, if known] I wish to categorically state that: 1. I am NOT involved in any cyber crime or cyber fraud. 2. I am NOT the accused/suspect in any case. 3. The amounts credited to my account are entirely legitimate and arise from: [Describe clearly, for example: "My salary from [Employer Name], employment period [dates]" — attach salary slip. OR "Payment received from [Name/Company] for [services/goods/loan repayment]" — attach invoice/agreement. OR "Transfer from my own another account at [Bank Name]" — attach bank statement. OR "Proceeds from sale of [property/asset]" — attach sale deed/agreement.] I request you to: 1. Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) as required. 2. File a formal grievance on my behalf on the NCRP-CFCFRMS Grievance Redressal Module within 7 calendar days as mandated by the MHA SOP dated 02.01.2026 (Section 10.2). 3. Include all supporting documents and my full written explanation in the grievance. 4. Seek the earliest possible verification by the concerned Investigating Officer via video conference. 5. Update me via SMS/email on all communications, notices, decisions, and the grievance reference number. I am available for verification via video conference at any time. I am also willing to cooperate fully with any investigation. The restriction on my account is causing severe hardship — I am unable to [pay salary to employees / meet medical expenses / make essential payments / run my business / receive my pension, etc.]. I request you to treat this as a matter of extreme urgency. Thanking you, Yours faithfully, [Full Name] [Complete Postal Address] [Mobile Number] [Email ID] [Aadhaar Number / PAN Number] Enclosures: 1. Self-attested copy of Aadhaar Card / PAN Card 2. Copy of Bank Passbook / Bank Statement (last 6 months showing source of all disputed credits) 3. Proof of source of funds (as applicable): a. Salary slip / Form 16 / Appointment Letter b. Business invoices / Agreements / GST returns c. Loan agreement / repayment schedule / sanction letter d. Property sale agreement / registration deed e. Any other relevant proof 4. Any intimation/notice received from the bank or police regarding the freeze/seizure 5. Authorisation letter (if filed by representative — applicable for senior citizens, specially abled persons, or terminally ill account holders)